Shipping

DELIVERY INFORMATION FOR DESTINATIONS

*SALE

During Sale period, all discounted items will be non-refund/ non-exchangeable (expect quality issue).

Hong Kong, China & Macau:
Delivered: 3-5 working days
Cost: Free shipping on order over HKD400. HKD50 of shipping fee will be applied to orders under HKD400.

(Shipping fee may change based on special promotions.)

Singapore:
Delivered: 5-10 working days
Cost: Free shipping for single orders over HKD420 (appx SGD 73); otherwise, the shipping fee is HKD200.

(Shipping fee may change based on special promotions.)

Asia:
(Japan, Malaysia, Thailand, South Korea, Taiwan)
Delivered: 5-7 working days
Cost: Free shipping for single orders over HKD1,560 (appx USD 200); otherwise, the shipping fee is HKD200.

(Shipping fee may change based on special promotions.)

Australia:
Delivered: 7-10 working days
Cost: Free shipping for single orders over HKD1,000 (appx AUD295); otherwise, the shipping fee is HKD200.

(Shipping fee may change based on special promotions.)

Europe:
(Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK)
Delivered: 7-14 working days
Cost: Free shipping for single orders over HKD1,560 (appx EUR182); otherwise, the shipping fee is HKD200.

(Shipping fee may change based on special promotions.)

USA & Canada:
Delivered: 7-14 working days
Cost: Free shipping for single orders over HKD1,560 (appx USD 200); otherwise, the shipping fee is HKD200.

(Shipping fee may change based on special promotions.)

DELIVERY TIME

We endeavour to dispatch all products ordered within 48 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.

** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **

Hong Kong
In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.

Rest of World
Orders are delivered Monday to Friday, subject to international courier delivery times in your country.

Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

Restrictions on perfume & candle
For perfume & candle, we can only deliver to Hong Kong & Singapore addresses. Any order with shipping address outside of these 2 locations will be cancelled due to delivery restriction.

TAXES AND DUTIES

All countries (except Singapore) are shipped to on a Delivery Duty Unpaid (DDU) basis, which means that if your parcel must go through customs clearance, any additional charges incurred shall be borne by you. 

Our courier will contact customers about the details of any import duty to pay. Customs policies vary from region to region, we advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

SHIPPING

It can be sent to an address selected by you. (home, work, etc. - never a PO Box)

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.

Rue Madame’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

Rue Madame insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Rue Madame. You also accept the associated transfer of responsibility in the same way.

Rue Madame provides free shipping on all orders above HKD400 in the HK addresses and above USD200 in the International address. In the HK site, orders under HKD400 will be subjected to a shipping fee of HKD50. In the international site, orders under USD200 will be subjected to a shipping fee of HKD200. Rue Madame reserves the right to update its shipping policy at its sole discretion without prior notice.

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from Rue Madame, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Rue Madame. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.

IN-STORE COLLECTION

To add convenience and flexibility to your shopping experience, you can order online and opt to personally collect, or send a representative for, your purchase from a pre-designated Rue Madame store during weekdays.

This service is available for orders placed in Hong Kong and to be collected from Hong Kong: Rue Madame ifc mall, Rue Madame Lee Garden 2, Rue Madame K11 Musea, Clemence Times Square store, Sweaty Betty Pacific Place or Singapore: Rue Madame Ngee Ann City Store.

Simply select the Pick Up In Store option on the Shipping page at Checkout. This option will only be displayed if your selected shipping country is Hong Kong & Singapore. We will notify you once the order is ready for pick up. You will have 2 weeks’ time to collect it in designated store.

To collect your order present your printed order confirmation and the credit card used to make the purchase or, a photo ID of the person named as collecting on your behalf.

You would be notified with a shipment e-mail once we confirm the parcel is ready for pick up. The tracking number is an indication of the collection store and arrival date, it is not a trackable number with any courier.

Please mindful that the customer haven’t picked up the order after 6 months, the order would be cancelled and we would refund through your original payment.

INSURANCE

Rue Madame insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rue Madame and transfer of responsibility in the same way.

IMPORTANT INFORMATION

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from Rue Madame, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Rue Madame. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to customercare@ruemadame.com.

For more information, you may refer to our Terms & Conditions.